Important Message

To support and protect our customers, communities and Lost Property family we are temporarily limiting our Lost Property service at Airports and UK Rail Stations.

Please note during this time of uncertainty it will take significantly longer for items to be repatriated with owners. We'd like to thank you, our customers, for your continued understanding and we hope to return to normal hours as soon as possible.

FAQs

How do I Register my Item Lost?

More

To be reunited with your item you must Register your Item Lost online. It's quick and easy to complete. Please provide a comprehensive description of the item and any relevant details which may help us identify your item(s) and to demonstrate that you are the owner. Once you have Registered your Item Lost online the process of identifying, matching and reuniting you with your lost item can begin.

If you have not Registered your Item Lost as of yet, we recommend you do so as soon as possible. Until you Register your Item Lost, we cannot begin the process of re-uniting you with your item.

Who does LostProperty.org provide a service for?

More

LostProperty.org only provide Lost & Found Services for the following passenger terminals and transport providers:

Rail Stations For item Lost at selected mainline Rail Stations and for trains terminating at these stations ONLY

London

  • London Bridge Station
  • London Charing Cross Station
  • London Euston Station
  • London Kings Cross Station
  • London Liverpool Street Station
  • London Paddington Station
  • London St Pancras International Station
  • London Victoria Station

North Britain

  • Birmingham New Street Station
  • Leeds Station
  • Liverpool Lime Street Station
  • Manchester Piccadilly Station

Scotland

  • Edinburgh Waverley Station
  • Glasgow Central Station

Rail Station not listed?


Train Operator / Trainlines (Regardless of train termination point)

  • Southern Rail
  • Gatwick Express

Trainline not listed?


Airports At the below airports and for items lost in the cabin on inbound flights to these airports ONLY

UK

  • London Gatwick Airport
  • London Luton Airport
  • London Stansted Airport
  • Manchester Airport

International

  • Dublin Airport*

*Dublin Airport for British Airways, Ryanair, Iberia, Vueling and Icelandair only

Airport not listed?


Airlines Selected Airlines at specific Airports

London Gatwick Airport for British Airways
Dublin Airport for British Airways, Ryanair, Iberia, Vueling and Icelandair only

Is this the correct place to Register my Item Lost?

More

Where did you lose your item?

Items lost at Rail Stations

We provide Lost Property services for items lost at the following selected Mainline Rail Stations only.

Selected London Mainline Rail Stations

London Bridge Station
London Charing Cross Station
London Euston Station
London Liverpool St Station.
London King's Cross Station
London Paddington Station
London St Pancras International Station
London Victoria Station

Selected North England Mainline Rail Stations

Birmingham New St Station
Leeds Station
Liverpool Lime St Station
Manchester Piccadilly Station

Selected Scottish Mainline Rail Stations

Edinburgh Waverley Station
Glasgow Central Station

If your station is not listed we do not provide lost property services for that station and will not be able to assist. We recommend you contact the relevant Station direct.

Items Lost on Southern Rail

LostProperty.org provides Lost & Found services for items lost anywhere on Southern Rail trains.

Items Lost on Gatwick Express

LostProperty.org provides Lost & Found services for items lost anywhere on Gatwick Express trains.

Items Lost on Trains

LostProperty.org provides a Lost & Found service for trains terminating at one of the below mainline Network Rail Stations only.

Selected London Mainline Rail Stations

London Bridge Station
London Charing Cross Station
London Euston Station
London Liverpool St Station.
London King's Cross Station
London Paddington Station
London St Pancras International Station
London Victoria Station

Selected North England Mainline Rail Stations

Birmingham New St Station
Leeds Station
Liverpool Lime St Station
Manchester Piccadilly Station

Selected Scottish Mainline Rail Stations

Edinburgh Waverley Station
Glasgow Central Station

If your train DID NOT terminate at a station listed above

If you have lost an item on a train and it did not terminate at one of the above stations we will not be able to assist. We recommend you visit your Trainline / Train Operator pages listed below for directions on how to report your item lost.

We also recommend you contact the station where your train terminated at (i.e its final stop). Lost Property is generally stored at the station where the train terminates.

For more information click your Trainline / Train Operator below:

Clicking a link below will take you direct to the Trainline / Train Operator's own lost property webpage

Items lost at the Airport

LostProperty.org provides a Lost & Found service for the following airports only

London Gatwick Airport
London Luton Airport
London Stansted Airport
Manchester Airport

Our service covers items lost at the airport and items lost in the cabin on inbound flights to the above airports only.

For items lost on outbound flights from the above airports please contact the destination airport directly.

For items lost at other airports please contact that airport direct we will not be able to assist.


This service covers:

  • Items lost at the airport
  • Items lost in the cabin on inbound flights to the above airports only

Items lost on an Airline

LostProperty.org provides a Lost & Found service for the following airlines on inbound flights at specific airports only

London Gatwick Airport

British Airways

Dublin Airport

British Airways
Ryanair
Iberia
Vueling
Icelandair

This service covers:

  • Items lost in the cabin on inbound flights to the above airports only

We provide lost property services for these airlines at the above airports only.

For items lost on outbound flights from the above airports please contact the destination airport or your airline directly.

If you lost an item with one of the above listed airlines at a different airport we will not be able to assist.

We recommend you contact the destination airport and your ailrine directly.

How long could it take to be reunited with my item?

More

During the current situation we cannot give estimated times and / or status updates with regards lost or matched items.

During this time of uncertainty it will take longer for items to be repatriated. We'd like to thank you, our customers, for your continued understanding. We hope to resume normal operations as soon as possible.

During busy periods it could take longer for your item to reach us. The time it takes a lost item to reach us is not fixed, varies considerably and is dependent on how quickly the item is found and then handed in.

Once the item has been received, sorted and logged into our Found item database intelligent cross-referencing is undertaken to match found items with lost item records. If a potential match is flagged we will be in touch via email as soon as this happens.

The Airports, Airlines, Rail Stations and Train Operators we work with find significant volumes of items. Once the involved 3rd party transport personnel have logged the relevant information including item categories and descriptors, the Lost Items are sent to our nearest Lost & Found Office for processing.

Please note we will only be in touch when we have a potential item match. If we have not yet been in touch, we do not yet have a potential match to your registered lost item.

What are Lost Property Office opening hours?

More

Stations

Important Message
Due to the current situation we are operating a restricted Lost Proprerty Service at all locations. Please visit our location pages to see opening hours during this period.

Victoria Station

  • Outside of these times no lost property officer is in attendance
  • Your item can only be returned during Lost Property opening hours by a lost property officer
  • Please note Left Luggage / Baggage Storage staff have no access to items of lost property and are not authorised to handle lost property items

To be reunited with your item you must Register your Item Lost by completing the online form - it’s quick and easy to complete.

Once your lost item has been registered 'Lost' via the online form our Lost Property Offices are alerted. If a possible match is established by Lost Property Officers, you will be emailed for more information in order to verify your ownership of the item.

Please note we CANNOT begin to query our ‘Found’ item database until you have Registered your Item Lost via the online form.

Important Message
Due to the current situation we are operating a restricted Lost Proprerty Service at all locations. Please visit our location pages to see opening hours during this period.

Charing Cross Station

  • Outside of these times no lost property officer is in attendance
  • Your item can only be returned during Lost Property opening hours by a lost property officer
  • Please note Left Luggage / Baggage Storage staff have no access to items of lost property and are not authorised to handle lost property items

To be reunited with your item you must Register your Item Lost by completing the online form - it’s quick and easy to complete.

Once your lost item has been registered 'Lost' via the online form our Lost Property Offices are alerted. If a possible match is established by Lost Property Officers, you will be emailed for more information in order to verify your ownership of the item.

Please note we CANNOT begin to query our ‘Found’ item database until you have Registered your Item Lost via the online form.

Important Message
Due to the current situation we are operating a restricted Lost Proprerty Service at all locations. Please visit our location pages to see opening hours during this period.

Euston Station

  • Outside of these times no lost property officer is in attendance
  • Your item can only be returned during Lost Property opening hours by a lost property officer
  • Please note Left Luggage / Baggage Storage staff have no access to items of lost property and are not authorised to handle lost property items

To be reunited with your item you must Register your Item Lost by completing the online form - it’s quick and easy to complete.

Once your lost item has been registered 'Lost' via the online form our Lost Property Offices are alerted. If a possible match is established by Lost Property Officers, you will be emailed for more information in order to verify your ownership of the item.

Please note we CANNOT begin to query our ‘Found’ item database until you have Registered your Item Lost via the online form.

Important Message
Due to the current situation we are operating a restricted Lost Proprerty Service at all locations. Please visit our location pages to see opening hours during this period.

Kings Cross Station

  • Outside of these times no lost property officer is in attendance
  • Your item can only be returned during Lost Property opening hours by a lost property officer
  • Please note Left Luggage / Baggage Storage staff have no access to items of lost property and are not authorised to handle lost property items

To be reunited with your item you must Register your Item Lost by completing the online form - it’s quick and easy to complete.

Once your lost item has been registered 'Lost' via the online form our Lost Property Offices are alerted. If a possible match is established by Lost Property Officers, you will be emailed for more information in order to verify your ownership of the item.

Please note we CANNOT begin to query our ‘Found’ item database until you have Registered your Item Lost via the online form.

Important Message
Due to the current situation we are operating a restricted Lost Proprerty Service at all locations. Please visit our location pages to see opening hours during this period.

Liverpool Street Station

  • Outside of these times no lost property officer is in attendance
  • Your item can only be returned during Lost Property opening hours by a lost property officer
  • Please note Left Luggage / Baggage Storage staff have no access to items of lost property and are not authorised to handle lost property items

To be reunited with your item you must Register your Item Lost by completing the online form - it’s quick and easy to complete.

Once your lost item has been registered 'Lost' via the online form our Lost Property Offices are alerted. If a possible match is established by Lost Property Officers, you will be emailed for more information in order to verify your ownership of the item.

Please note we CANNOT begin to query our ‘Found’ item database until you have Registered your Item Lost via the online form.

Important Message
Due to the current situation we are operating a restricted Lost Proprerty Service at all locations. Please visit our location pages to see opening hours during this period.

London Bridge Station

  • Outside of these times no lost property officer is in attendance
  • Your item can only be returned during Lost Property opening hours by a lost property officer
  • Please note Left Luggage / Baggage Storage staff have no access to items of lost property and are not authorised to handle lost property items

To be reunited with your item you must Register your Item Lost by completing the online form - it’s quick and easy to complete.

Once your lost item has been registered 'Lost' via the online form our Lost Property Offices are alerted. If a possible match is established by Lost Property Officers, you will be emailed for more information in order to verify your ownership of the item.

Please note we CANNOT begin to query our ‘Found’ item database until you have Registered your Item Lost via the online form.

Important Message
Due to the current situation we are operating a restricted Lost Proprerty Service at all locations. Please visit our location pages to see opening hours during this period.

Paddington Station

  • Outside of these times no lost property officer is in attendance
  • Your item can only be returned during Lost Property opening hours by a lost property officer
  • Please note Left Luggage / Baggage Storage staff have no access to items of lost property and are not authorised to handle lost property items

To be reunited with your item you must Register your Item Lost by completing the online form - it’s quick and easy to complete.

Once your lost item has been registered 'Lost' via the online form our Lost Property Offices are alerted. If a possible match is established by Lost Property Officers, you will be emailed for more information in order to verify your ownership of the item.

Please note we CANNOT begin to query our ‘Found’ item database until you have Registered your Item Lost via the online form.

Important Message
Due to the current situation we are operating a restricted Lost Proprerty Service at all locations. Please visit our location pages to see opening hours during this period.

St Pancras International

  • Outside of these times no lost property officer is in attendance
  • Your item can only be returned during Lost Property opening hours by a lost property officer
  • Please note Left Luggage / Baggage Storage staff have no access to items of lost property and are not authorised to handle lost property items

To be reunited with your item you must Register your Item Lost by completing the online form - it’s quick and easy to complete.

Once your lost item has been registered 'Lost' via the online form our Lost Property Offices are alerted. If a possible match is established by Lost Property Officers, you will be emailed for more information in order to verify your ownership of the item.

Please note we CANNOT begin to query our ‘Found’ item database until you have Registered your Item Lost via the online form.

Important Message
Due to the current situation we are operating a restricted Lost Proprerty Service at all locations. Please visit our location pages to see opening hours during this period.

Birmingham New Street Station

  • Outside of these times no lost property officer is in attendance
  • Your item can only be returned during Lost Property opening hours by a lost property officer
  • Please note Left Luggage / Baggage Storage staff have no access to items of lost property and are not authorised to handle lost property items

To be reunited with your item you must Register your Item Lost by completing the online form - it’s quick and easy to complete.

Once your lost item has been registered 'Lost' via the online form our Lost Property Offices are alerted. If a possible match is established by Lost Property Officers, you will be emailed for more information in order to verify your ownership of the item.

Please note we CANNOT begin to query our ‘Found’ item database until you have Registered your Item Lost via the online form.

Important Message
Due to the current situation we are operating a restricted Lost Proprerty Service at all locations. Please visit our location pages to see opening hours during this period.

Leeds Station

  • Outside of these times no lost property officer is in attendance
  • Your item can only be returned during Lost Property opening hours by a lost property officer
  • Please note Left Luggage / Baggage Storage staff have no access to items of lost property and are not authorised to handle lost property items

To be reunited with your item you must Register your Item Lost by completing the online form - it’s quick and easy to complete.

Once your lost item has been registered 'Lost' via the online form our Lost Property Offices are alerted. If a possible match is established by Lost Property Officers, you will be emailed for more information in order to verify your ownership of the item.

Please note we CANNOT begin to query our ‘Found’ item database until you have Registered your Item Lost via the online form.

Important Message
Due to the current situation we are operating a restricted Lost Proprerty Service at all locations. Please visit our location pages to see opening hours during this period.

Liverpool Lime Street Station

  • Outside of these times no lost property officer is in attendance
  • Your item can only be returned during Lost Property opening hours by a lost property officer
  • Please note Left Luggage / Baggage Storage staff have no access to items of lost property and are not authorised to handle lost property items

To be reunited with your item you must Register your Item Lost by completing the online form - it’s quick and easy to complete.

Once your lost item has been registered 'Lost' via the online form our Lost Property Offices are alerted. If a possible match is established by Lost Property Officers, you will be emailed for more information in order to verify your ownership of the item.

Please note we CANNOT begin to query our ‘Found’ item database until you have Registered your Item Lost via the online form.

Important Message
Due to the current situation we are operating a restricted Lost Proprerty Service at all locations. Please visit our location pages to see opening hours during this period.

Manchester Piccadilly Station

  • Outside of these times no lost property officer is in attendance
  • Your item can only be returned during Lost Property opening hours by a lost property officer
  • Please note Left Luggage / Baggage Storage staff have no access to items of lost property and are not authorised to handle lost property items

To be reunited with your item you must Register your Item Lost by completing the online form - it’s quick and easy to complete.

Once your lost item has been registered 'Lost' via the online form our Lost Property Offices are alerted. If a possible match is established by Lost Property Officers, you will be emailed for more information in order to verify your ownership of the item.

Please note we CANNOT begin to query our ‘Found’ item database until you have Registered your Item Lost via the online form.

Important Message
Due to the current situation we are operating a restricted Lost Proprerty Service at all locations. Please visit our location pages to see opening hours during this period.

Edinburgh Waverley Station

  • Outside of these times no lost property officer is in attendance
  • Your item can only be returned during Lost Property opening hours by a lost property officer
  • Please note Left Luggage / Baggage Storage staff have no access to items of lost property and are not authorised to handle lost property items

To be reunited with your item you must Register your Item Lost by completing the online form - it’s quick and easy to complete.

Once your lost item has been registered 'Lost' via the online form our Lost Property Offices are alerted. If a possible match is established by Lost Property Officers, you will be emailed for more information in order to verify your ownership of the item.

Please note we CANNOT begin to query our ‘Found’ item database until you have Registered your Item Lost via the online form.

Important Message
Due to the current situation we are operating a restricted Lost Proprerty Service at all locations. Please visit our location pages to see opening hours during this period.

Glasgow Central Station

  • Outside of these times no lost property officer is in attendance
  • Your item can only be returned during Lost Property opening hours by a lost property officer
  • Please note Left Luggage / Baggage Storage staff have no access to items of lost property and are not authorised to handle lost property items

To be reunited with your item you must Register your Item Lost by completing the online form - it’s quick and easy to complete.

Once your lost item has been registered 'Lost' via the online form our Lost Property Offices are alerted. If a possible match is established by Lost Property Officers, you will be emailed for more information in order to verify your ownership of the item.

Please note we CANNOT begin to query our ‘Found’ item database until you have Registered your Item Lost via the online form.

Airports

Important Message
Due to the current situation we are operating a restricted Lost Proprerty Service at all locations. Please visit our location pages to see opening hours during this period.

Gatwick Airport

  • Outside of these times no lost property officer is in attendance
  • Your item can only be returned during Lost Property opening hours by a lost property officer
  • Please note Left Luggage / Baggage Storage staff have no access to items of lost property and are not authorised to handle lost property items

To be reunited with your item you must Register your Item Lost by completing the online form - it's quick and easy to complete.

Once your lost item has been registered 'Lost' via the online form our Lost Property Offices are alerted. If a possible match is established by Lost Property Officers, you will be emailed for more information in order to verify your ownership of the item.

Please note we CANNOT begin to query our 'Found' item database until you have Registered your Item Lost via the online form.

Important Message
Due to the current situation we are operating a restricted Lost Proprerty Service at all locations. Please visit our location pages to see opening hours during this period.

Luton Airport

To be reunited with your item you must Register your Item Lost by completing the online form'it's quick and easy to complete.

Once your lost item has been registered 'Lost' via the online form our Lost Property Offices are alerted. If a possible match is established by Lost Property Officers, you will be emailed for more information in order to verify your ownership of the item.

Please note we CANNOT begin to query our 'Found' item database until you have Registered your Item Lost via the online form.

Important Message
Due to the current situation we are operating a restricted Lost Proprerty Service at all locations. Please visit our location pages to see opening hours during this period.

Stansted Airport

To be reunited with your item you must Register your Item Lost by completing the online form - it's quick and easy to complete.

Once your lost item has been registered 'Lost' via the online form our Lost Property Offices are alerted. If a possible match is established by Lost Property Officers, you will be emailed for more information in order to verify your ownership of the item.

Please note we CANNOT begin to query our 'Found' item database until you have Registered your Item Lost via the online form.

Important Message
Due to the current situation we are operating a restricted Lost Proprerty Service at all locations. Please visit our location pages to see opening hours during this period.

Manchester Airport T1

  • Outside of these times no lost property officer is in attendance
  • Your item can only be returned during Lost Property opening hours by a lost property officer

To be reunited with your item you must Register your Item Lost by completing the online form - it's quick and easy to complete.

Once your lost item has been registered 'Lost' via the online form our Lost Property Offices are alerted. If a possible match is established by Lost Property Officers, you will be emailed for more information in order to verify your ownership of the item.

Please note we CANNOT begin to query our 'Found' item database until you have Registered your Item Lost via the online form.

Important Message
Due to the current situation we are operating a restricted Lost Proprerty Service at all locations. Please visit our location pages to see opening hours during this period.

Manchester Airport T2

  • Outside of these times no lost property officer is in attendance
  • Your item can only be returned during Lost Property opening hours by a lost property officer

To be reunited with your item you must Register your Item Lost by completing the online form - it's quick and easy to complete.

Once your lost item has been registered 'Lost' via the online form our Lost Property Offices are alerted. If a possible match is established by Lost Property Officers, you will be emailed for more information in order to verify your ownership of the item.

Please note we CANNOT begin to query our 'Found' item database until you have Registered your Item Lost via the online form.

Important Message
Due to the current situation we are operating a restricted Lost Proprerty Service at all locations. Please visit our location pages to see opening hours during this period.

Manchester Airport T3

  • Outside of these times no lost property officer is in attendance
  • Your item can only be returned during Lost Property opening hours by a lost property officer

To be reunited with your item you must Register your Item Lost by completing the online form - it's quick and easy to complete.

Once your lost item has been registered 'Lost' via the online form our Lost Property Offices are alerted. If a possible match is established by Lost Property Officers, you will be emailed for more information in order to verify your ownership of the item.

Please note we CANNOT begin to query our 'Found' item database until you have Registered your Item Lost via the online form.

Important Message
Due to the current situation we are operating a restricted Lost Proprerty Service at all locations. Please visit our location pages to see opening hours during this period.

Dublin Airport

  • Outside of these times no lost property officer is in attendance
  • Your item can only be returned during Lost Property opening hours by a lost property officer
  • Please note Left Luggage / Baggage Storage staff have no access to items of lost property and are not authorised to handle lost property items

To be reunited with your item you must Register your Item Lost by completing the online form - it's quick and easy to complete.

Once your lost item has been registered 'Lost' via the online form our Lost Property Offices are alerted. If a possible match is established by Lost Property Officers, you will be emailed for more information in order to verify your ownership of the item.

Please note we CANNOT begin to query our 'Found' item database until you have Registered your Item Lost via the online form.

I was not reunited my lost item. Why?

More

Not all lost items are found.
Furthermore, not all lost items are found and then handed into our lost property offices.

We always do our best to re-unite passengers with their lost items but our ability to do so is dependent on factors outside our control:

(a) the item being found
(b) the found item being handed in

If the item does not reach us we will not be able to assist.

How long does it take for found items to reach Lost Property offices?

More

The time it takes a found item to reach us is not fixed, varies considerably and is dependent on how quickly the item is found and then how quickly it is handed in to our Lost Property Office.

The Airports, Airlines, Rail Stations and Train Operators we work with find significant volumes of items. Once the involved 3rd party transport personnel have logged the relevant information including item categories and descriptors, the Lost Items are eventually sent to our nearest Lost & Found Office for processing.

How long an item takes to reach is outside of our control. The majority of found items take significantly more than 24 hours to reach us. Please note this is from the time they have been found and not from the time the item was originally lost. Exactly how long a found item takes to reach us is outside of our control.

During the current situation we cannot give estimated times and / or status updates with regards lost or matched items.

During this time of uncertainty it will take longer for items to be repatriated. We'd like to thank you, our customers, for your continued understanding. We hope to resume normal operations as soon as possible.

During busy periods it could take longer for your item to reach us.

We always do our best to re-unite passengers with their lost items but our ability and the time it might take to do so is dependent on factors outside our control:

(a) the item being found
(b) the found item being handed in
(c) the time it takes for the finder to get the found item to us.

Please Note: We will only contact you if we have a potential match for you registered lost item. If we do not contact you this means there are no potential matches for your registered lost item.

Please also be aware that not all lost items are found. Furthermore not all lost items are found and then handed into our lost property office. If the item does not reach us we will not be able to assist.

When will LostProperty.org not be able to assist?

More

There are some instances where LostProperty.org cannot assist with finding and / or repatriating lost items.

LostProperty.org cannot assist when:

Train/Trainline

  • The item is lost at a station other than those we service.
  • The item is lost on a train that does not terminate at one of the mainline stations we service.
  • The item is lost on a Trainline that we do not provide a Lost & Found service on behalf of.

Please note LostProperty.org does not deal with:

We do not provide lost property service for the London Underground. If you have lost an item on the London Underground, please contact TFL - Transport for London direct and DO NOT log an enquiry with us.

Airport/Airline

  • The item is lost at an airport other than those we service.
  • The item is lost on an airline who provide their own lost property service.
  • The item is lost on an airline that we do not provide a Lost & Found service on behalf of.

Please note LostProperty.org does not deal with:

  • Items lost on outbound flights from UK or ROI
  • Luggage that is lost in transit on any airline
  • Checked-in bags that do not arrive at your destination
  • Items lost in the hold of the plane

Is there a charge to be reunited with a lost item?

More

Please note there a Lost Property Item Management Charge is payable before your identified and matched item can be collected or returned by carrier. These charges are set nationally to cover the cost of providing the Lost Property / Lost & Found return service.

These costs include but are not limited to:

  • Manual sorting, logging and processing of all found items.
  • Manual entry of each found item into Found Item Database.
  • Manual matching of registered lost items and found items.
  • Storing of lost items and arrangement of their return.
  • Staffing & Systems costs.

If you choose to have your item returned by carrier a separate additional delivery charge will be payable.

How much will delivery by carrier cost?

More

How much will delivery by carrier cost?

Delivery by Carrier is available for an additional charge. It is not included in the Lost Property Item Management Charge which is payable before any item can be collected or returned by carrier.

The Delivery by Carrier price will be determined by the size and weight of your item when suitably packed for transit. The service is available to any UK or overseas address.

How are registered lost items matched with found items?

More

We recommend you Register your Item Lost via the online form as soon as you discover your belongings are missing.

During the current situation we cannot give estimated times and / or status updates with regards lost or matched items.

During this time of uncertainty it will take longer for items to be repatriated. We'd like to thank you, our customers, for your continued understanding. We hope to resume normal operations as soon as possible.

Matching lost items with their owner is now easier than ever thanks to the sophisticated logging, categorisation and matching system used by LostProperty.org. Staff at Airports / Rail Stations photograph found items and also provide detailed item descriptions for direct upload to our database. This means that when you Register your Item Lost online, and provide appropriate detail, we can begin the matching process so as to identify your items quickly and accurately.

We sort, process and store thousands of lost items per day and will always do our best to re-unite you with your item as quickly as is possible. Please understand that the time a found item takes to reach us is:

  • not fixed and varies considerably
  • dependent on whether the item is found
  • dependent on how quickly the found item is handed in to our offices

Once a found item is eventually received, processed and logged, intelligent cross-referencing suggestions are provided by our system to suggest potential matches between 'Found' items and customer 'Lost' records. When a potential match is flagged one of our Lost Property Officers will get in touch (using the the contact details provided when you registered your item lost online) to verify ownership and establish your preferred way to be reunited with your lost property.

Please note we will only be in touch when we have a potential item match, if we have not yet been in touch, we do not yet have a potential match to your registered lost item.

How are matched items returned to their rightful owners?

More

The following information is required to identify, match, verify and return items to their rightful owners.

  1. Lost Item Reference Number
  2. Detailed Item description
  3. Photographic ID
  4. Proof of Ownership

In order to ensure the safe return of property to its rightful owner, we have stringent security measures in place that allow us to detect fraudulent claims. The information gathered by our systems will be shared with the police in the event that a fraudulent enquiry is identified.

Can I Register my item Lost in-store?

More

During the current situation we cannot give estimated times and / or status updates with regards lost or matched items.

During this time of uncertainty it will take longer for items to be repatriated. We'd like to thank you, our customers, for your continued understanding. We hope to resume normal operations as soon as possible.

We recommend where possible you Register your Item Lost online via the online form

However, if this is not possible you can visit the appropriate Lost Property Office to complete a Register your Item Lost form in person. Please check the specific Lost Property Office Opening Hours in advance to avoid disappointment.

During Lost Property opening hours a member of our staff will be able to help you register your item as lost by completing a Lost Item Registration Form. If your lost item has been processed and matched it is often possible to release your belongings immediately subject to the provision of identification, proof of ownership, and the payment of the applicable Lost Property Item Management Charge.

Please note until you Register your Item Lost either via the online form or in-store using a paper based form we cannot begin the process of re-uniting you with your item.

My item has been located, how do I get it back?

More

When we have notified you that we are in possession of your lost property, the next step is to reunite you with your belongings. We offer 3 convenient return options.

  1. Delivery by Carrier (An additional charge is payable)  - We can send your lost property directly to your preferred home or office address. With our secure carrier delivery service we can deliver your item to a UK or international address. The cost of your delivery will be determined by the dimensions of your item when suitably packed for transit using our selected carrier. This service is provided for an additional fee and is not included in the Lost Property Item Management Charge.

    Please note the Lost Item Management Charge is payable regardless of your method of return.

    For the return of any lost item in addition to the full detail provided in the Register your Item Lost online form we require a government approved photographic ID (i.e. passport, driving licence, identity card, etc.). Additional proof of identification or ownership, such as telephone bills, receipts, or photographs, that you can provide will help us in expedite the identification and match of your lost item. Due to our commitment to the security of your possessions, if we are unable to conclusively identify you as the owner of the lost property, we cannot release the item to you.

    For repatriation of matched items by carrier scanned copies of your government approved photographic ID must be provided via email. Additional proof of ownership will also be requested if the item is of high value.

    Please be aware before we can send your items back to you stringent checks are made on all information provided to prevent fraudulent claims and ensure the safe return of all items to their rightful owner. Where a fraudulent claim is identified all information gathered by our systems will be shared directly with the police.
  2. Collect from the Lost Property / Lost & Found Office - If you are able to travel to the relevant Lost Property / Lost & Found Office, you can collect your matched belongings in person. You must be able to provide a detailed description of the item, valid government approved photographic ID and, if you are reclaiming a high-value item, you will need to be in possession of proof of ownership documentation.

    The Lost Property Item Management Charge must be paid in advance of your item being released. Payment can be made in-store or online in advance.
  3. Send a Nominated person to collect from the Lost Property / Lost & Found Office - If you cannot collect from our Lost Property / Lost & Found in person and would like a friend to pick up your lost property they will need to provide their own photographic proof of identity as well as a copy of your ID. You will also need to provide a Letter of Authorisation for your nominated person / friend to collect on your behalf.

    The Lost Property Item Management Charge must be paid in advance of your item being released. Payment can be made in-store or online in advance.

How long is the lost property held for?

More

Lost property is held for a maximum of 90 days*. Items deemed as hazardous or outside our remit of handling may be disposed of immediately or even handed over to the police or relevant authorities. Perishables will also be disposed of. There are no refrigeration facilities at our Lost Property / Lost & Found Offices.

*At Manchester Airport items are held for 60 days only.

How likely is it that I will be reunited with my lost item?

More

Between 25% and 33% of lost items eventually arrive at our Lost Property / Lost & Found Offices.

This means there is a chance you lost item will not be found and / or handed in. We always do our best to re-unite passengers with their lost items but our ability to do so is dependent on factors outside our control:

(a) the item being found
(b) the found item being handed in

If the item does not reach a Lost Property Office LostProperty.org will not be able to assist.

What happens to unclaimed lost property?

More

After 90 days* unclaimed items are either donated to charity or sent to public auction. We cannot disclose where these auctions are due to take place.

*At Manchester Airport items are held for 60 days only.

Complete online form to
begin re-uniting process