Register your Item Lost
Please be aware it can often take several days / weeks for items to reach us.
Providing details about any unique features of your Lost Item will help us identify and match your item.
Please be aware
We provide Lost Property services for certain Train Operators, Rail Stations, Airports and Airlines only.
The below section details which transport organisations we provide Lost Property Services on behalf of.
Station & Train Lost Property Services:
We provide Lost Property services for Network Rail, Mainline Stations & Southern Rail only.
If you have not lost your items at one of the following stations:
Charing Cross Station, Euston Station, Liverpool St. Station, King's Cross Station, Paddington Station, St Pancras International Station, Victoria Station
Birmingham New St Station, Edinburgh Waverley Station, Glasgow Central Station, Leeds Station, Liverpool Lime St Station, Manchester Piccadilly Station
Or travelling with one of the below
We recommended that you contact the relevant Station / Train Operator as a priority.
We do not provide lost property service for the London Underground. If you have lost an item on the London Underground please contact TFL - Transport for London direct and DO NOT log an enquiry with us.
Airport / Airline Lost Property Services:
In the UK we provide airport Lost Property services for London Gatwick, London Stansted and Manchester Airports only.
If you have not lost your item at any of these airports (or arriving / departing from the above airports) please contact the relevant airport / airline directly.
How LostProperty.org works?
First, Register your
Lost Item online
Please note we cannot begin to query our 'Found' item database until you have Register your Item Lost by completing the online form - it's quick and easy to complete. Once your lost item has been registered 'Lost' via the online form our Lost Property Offices are alerted. If a possible match is established by Lost Property Officers, you will be emailed for more information to verify ownership of the item.
To be reunited with your item you must Register your Item Lost by via the online form.
Maximise the chance of
your item being identified
Please provide us with as much detail as you can to help identify your item from the thousands of similar items lost on transport networks daily. Providing as detailed a description as possible when Registering your Item Lost will help Lost Property Officers identify, and match, your item.
Bags / Suitcases - please provide full content details
Mobile Phones - IMEI number, Lock Screen Wallpaper Image
Electronic Devices - Serial number
All Items - any unique distinguishing features specific to your belongings
Reuniting you with your item.
How long could it take?
Please allow the following estimated times for re-unification with your item.
Stations / Trains: from 24 hours to 2 weeks*
Airports / Airlines: from 24 hours to 5-6 days*
*Please note that these are estimated times only. It could take longer for your item to reach us during busy periods.
Please be aware that the time it takes a lost item to reach us is not fixed, varies considerably and is dependent on how quickly the item is found and then handed in. It will take time for lost items to be found, handed in and then to reach us. This timeframe will be unique to each lost item.
LostProperty.org has no control over these estimated times which are dependent on the unique circumstances in which the item was lost and then found. Once received, the found item needs to be sorted and logged on our 'Found Items' database according to the items specific characteristics.
If a potential match is established
Should a possible match be found one of our Lost Property Officers will be in touch using the details provided when you completed the Register your Item Lost online form. Once your identity has been verified and ownership confirmed, we'll explain how your item can be returned.
Please note we will only be in touch when we have a potential item match. If we have not yet been in touch, we do not yet have a potential match to your registered lost item.
We always do our best to re-unite passengers with their lost items but our ability to do so is dependent on factors outside our control:
(a) the item being found
(b) the found item being handed in
(c) the time it takes for the finder to get the found item to us
If the item does not reach a Lost Property Office we will not be able to assist. Please be aware not all lost items are found and handed in.
Convenient Return Options
We can arrange for your item to be delivered to your home / office by carrier anywhere in the UK or worldwide. If you prefer you can collect direct from the Lost Property office where your item is stored.
Please note there is a Lost Property Item Management Charge payable for all items reunited with owners. For onward delivery by carrier there is an additional delivery charge.
For items lost in the UK
From 1st July 2021, all shipments sent to EU countries and overseas are subject to customs clearance, even personal effects.
Please also be aware that parcels containing alcohol may be subject to country-specific restrictions and high rates of duty and excise can apply.
In addition to current prohibited items, we cannot accept foodstuffs to any EU country.
For items lost in the EU
Items can be sent within EU without having to clear customs or requiring a customs invoice.
To send items from the EU to the UK Mainland and Northern Ireland will require customs clearance, commercial invoice and appropriate customs documentation.
We'll only be in touch
if we have a potential match
If we have not yet been in touch, we do not yet have a possible match against your registered lost item. If no contact has been made since you Registered your Item Lost online please try not to worry, LostProperty.org will continue querying your registered lost item record against our ‘Found' database for 90 days (60 days if at Manchester Airport).
If a potential match is returned or if your item has been located we will contact you with the details you provided in the online form. Please note we will only be in touch when we have a potential item match. If we have not yet been in touch, we do not yet have a possible match against your registered lost item.
We Provide Lost & Found Return Services for:
We only provide Lost & Found services for the following passenger terminals and transport providers:
Rail Stations At selected Mainline Rail Stations and for trains terminating at these stations ONLY
- London Bridge Station
- London Charing Cross Station
- London Euston Station
- London Kings Cross Station
- London Liverpool Street Station
- London Paddington Station
- London St Pancras International Station
- London Victoria Station
- Birmingham New Street Station
- Leeds Station
- Liverpool Lime Street Station
- Manchester Piccadilly Station
- Edinburgh Waverley Station
- Glasgow Central Station
Train Operator/Trainlines (Regardless of train termination point)
- Southern Rail
- Gatwick Express
Airports At selected UK and European Airports ONLY
For items lost at the airport or in the cabin on inbound flights to these airports ONLY
- London Gatwick Airport
- London Stansted Airport
- Manchester Airport
We provide lost property services for items lost at the airport (airside, landside and at airport security) ONLY
- Budapest Airport
- Helsinki Airport
Airlines Items lost on selected airlines inbound to specific Airports
British Airways, Vueling and TUI Airways at London Gatwick Airport only.
Jet 2.com at London Stansted Airport only.
Bus Operators Selected Bus operators at specific airports
Finavia Bus Transfer to / from selected destinations.
If you have not lost an item at one of the above Rail Stations (or on a Train service terminating at one of the above Rail Stations), Airport locations or whilst travelling with a transport provider listed above, we will not be able to assist with your lost property enquiry.
We recommend you contact the appropriate Rail Station, Trainline, Airport or Airline direct.