Lost Item Management Charges

A Lost Property Item Management Charge is payable before your item can be collected or returned by carrier.
These charges are set nationally to cover the cost of providing a Lost Property / Lost & Found Return Service.

An additional separate charge is payable for Delivery by Carrier to your chosen address.


UK Rail Station / Trains

Band A

£20.00

Laptop Computers
Video Cameras
Kindles
Tablets (iPads etc)

Band B

£10.00

Mobiles
Pagers
Handheld Computers
Personal Organisers
MP3 Players

Band C

£5.00

Clothing Items
Jewellery Items
Watches
Cameras
Cycles
Suitcases
Rucksacks
Briefcases
Filofaxes
Musical Instruments
Skis
Surfboards

Band D

£3.00

Umbrellas
Gloves / Scarves / Hats
Spectacles
Keys
Reading Books
Prams / Pushchairs

Lost Property Opening Hours

Monday to Friday 09:30-17:30 only (excluding public holidays)
  • No Lost Property Officer is in attendance outside of these times at any Station location.
  • Your item can only be returned during Lost Property opening hours.
  • Please note Left Luggage/Baggage Storage staff have no access to items of lost property and are not authorised to handle any lost property items
  • Lost an Item? Please Register your Item Lost now.

A Lost Property Item Management Charge is payable before your item can be collected or returned by carrier.
These charges are set nationally to cover the cost of providing a Lost Property / Lost & Found Return Service.

An additional separate charge is payable for Delivery by Carrier to your chosen address.


Location

London Gatwick Airport*

Band A

£25.00

Electrical Items
iPads / Tablets
Kindles
Mobile Phones
Laptop
Computers
Video Cameras
Jewellery
Passports
Large Items
Suitcases
Small Bags

Band B

£15.00

Clothing Items
ID Cards
Keys
Memory Sticks
Wallets / Purses
Documents
Household
Goods
Posters
Shoes
Blueprints

Band C

£5.00

Scarves
Blankets
Glasses
Hats
Pillows
Umbrellas
Books
Education Materials

Additional Storage Charges There are additional storage charges to those listed above

All Items - Free for first 4 days, thereafter £2 per day

Lost Property Opening Hours

Monday to Sunday 10:00 - 16:00 only (except public holidays)
  • Outside of these times no Lost Property Officer is in attendance.
  • Your item can only be returned during Lost Property opening hours.
  • Please note Left Luggage/Baggage Storage staff have no access to items of lost property and are not authorised to handle any lost property items
  • Lost an Item? Please Register your Item Lost now.
  • Lost Item enquiries submitted via the website are processed between 08:00 -16:00.

London Stansted Airport*

Band A

£25.00

Electrical Items
iPads / Tablets
Kindles
Mobile Phones
Laptop
Computers
Video Cameras
Jewellery
Passports
Large Items
Suitcases
Small Bags

Band B

£15.00

Clothing Items
ID Cards
Keys
Memory Sticks
Wallets / Purses
Documents
Household
Goods
Posters
Shoes
Blueprints

Band C

£5.00

Scarves
Blankets
Glasses
Hats
Pillows
Umbrellas
Books
Education Materials

Additional Storage Charges There are additional storage charges to those listed above

All Items - Free for first 4 days, thereafter £2 per day

Lost Property Opening Hours

Monday to Sunday - 24 Hours
  • Outside of these times no Lost Property Officer is in attendance.
  • Your item can only be returned during Lost Property opening hours by a Lost Property Officer.
  • Lost an Item? Please Register your Item Lost now.

Manchester Airport - Terminal 1*

Band A

£25.00

Electrical Items
iPads / Tablets
Kindles
Mobile Phones
Laptop
Computers
Video Cameras
Jewellery
Passports
Large Items
Suitcases
Small Bags

Band B

£15.00

Clothing Items
ID Cards
Keys
Memory Sticks
Wallets / Purses
Documents
Household
Goods
Posters
Shoes
Blueprints

Band C

£5.00

Scarves
Blankets
Glasses
Hats
Pillows
Umbrellas
Books
Education Materials

Additional Charges These are additional storage charges to those listed above

All Items - Free for first 4 days, thereafter £2 per day

Lost Property Opening Hours

Monday to Sunday 06:00 - 18:00 only
  • Outside of these times no Lost Property Officer is in attendance.
  • Your item can only be returned during Lost Property opening hours by a Lost Property Officer.
  • Lost an Item? Please Register your Item Lost now.

Manchester Airport - Terminal 2*

Band A

£25.00

Electrical Items
iPads / Tablets
Kindles
Mobile Phones
Laptop
Computers
Video Cameras
Jewellery
Passports
Large Items
Suitcases
Small Bags

Band B

£15.00

Clothing Items
ID Cards
Keys
Memory Sticks
Wallets / Purses
Documents
Household
Goods
Posters
Shoes
Blueprints

Band C

£5.00

Scarves
Blankets
Glasses
Hats
Pillows
Umbrellas
Books
Education Materials

Additional Storage Charges There are additional storage charges to those listed above

All Items - Free for first 4 days, thereafter £2 per day

Lost Property Opening Hours

Monday to Sunday 06:00 - 18:00
  • Outside of these times no Lost Property Officer is in attendance.
  • Your item can only be returned during Lost Property opening hours by a Lost Property Officer.
  • Lost an Item? Please Register your Item Lost now

Manchester Airport - Terminal 3*

Band A

£25.00

Electrical Items
iPads / Tablets
Kindles
Mobile Phones
Laptop
Computers
Video Cameras
Jewellery
Passports
Large Items
Suitcases
Small Bags

Band B

£15.00

Clothing Items
ID Cards
Keys
Memory Sticks
Wallets / Purses
Documents
Household
Goods
Posters
Shoes
Blueprints

Band C

£5.00

Scarves
Blankets
Glasses
Hats
Pillows
Umbrellas
Books
Education Materials

Additional Storage Charges There are additional storage charges to those listed above

All Items - Free for first 4 days, thereafter £2 per day

Lost Property Opening Hours

Monday to Sunday 06:00 - 18:00
  • Outside of these times no Lost Property Officer is in attendance.
  • Your item can only be returned during Lost Property opening hours by a Lost Property Officer.
  • Lost an Item? Please Register your Item Lost now

Budapest Airport*

Administration Fee

BAND A

8,000 Ft

8,000 Ft Charge

BAND B

6,000 Ft

6,000 Ft Charge

BAND C

1,500 Ft

1,500 Ft Charge

Jewellery
Large & Medium Luggage
Skis
Surfboards
Laptop Computers
Kindles
Tablets (iPads etc)
Bicycles
Mobile Phones
Passports (excluding Hungarian) and similar valuable Technical Items
Hold sized luggage
Rucksacks
Briefcases
Wallets
Purses and similar valuable technical items
Filofaxes
Cameras, video cameras
Musical Instruments and similarly valued Technical Items
Adult clothing items
Children's Clothing
Gloves
Scarves
Hats
Spectacles
Umbrellas
Keys
Reading Books
Toys
Medical Equipment
Charging cables and similar valuable technical items
Power banks and similar valuable technical items
Storage Fee

Large Item

Free for first 4 days, thereafter 1,250 Ft /per day
Large and Medium Suitcases, Skis, Surfboards, Bicycles.

Medium Item

Free for first 4 days, thereafter 750 Ft /per day
Rucksacks, Briefcases, Clothing, Umbrellas, Filofaxes, Kindles, Cameras, Video Cameras.

Small Item

Free for first 4 days, thereafter 500 Ft /per day
Passports (excluding Hungarian), Wallets, Purses, Gloves, Scarves, Hats, Powerbanks, Charging Cables, Reading, Books, Toys, Medical Equipment.

Valuable Item

Free for first 4 days, thereafter 1000 Ft /per day
Jewellery, Mobile Phones, Laptop Computer, Tablets (iPads etc), Keys, Spectacles.
Disposal Fee: 2,000 Ft - All Items
Data Wiping Fee: 3,500 Ft - Kindles, Tablets (iPads etc), Mobiles Phones, Laptop Computers, Video Cameras, Cameras

Lost Property Opening Hours

Monday to Sunday 06:00 - 17:30
  • Outside of these times no Lost Property Officer is in attendance.
  • Your item can only be returned during Lost Property opening hours.
  • Please note Left Luggage/Baggage Storage staff have no access to items of lost property and are not authorised to handle any lost property items
  • Lost an Item? Please Register your Item Lost now.

Helsinki Airport*

5% of the item value, not exceeding 17€

All Items

15€

15€ Charge

All forms of ID
The cost of storage is determined taking into account; item value and cost of storage.
Please note, only one storage fee will be applicable per customer, if an item contains both ID and other items, the higher fee will be charged.
Please note, after 3 days all ID will be handed to the Police

Lost Property Opening Hours

Monday to Sunday 06:00 - 21:00 only
  • Outside of these times no Lost Property Officer is in attendance.
  • Your item can only be returned during Lost Property opening hours by a Lost Property Officer.
  • Lost an Item? Please Register your Item Lost now

Other*

£25.00

Band A

Electrical Items
iPads / Tablets
Kindles
Mobile Phones
Laptop
Computers
Video Cameras
Jewellery
Passports
Large Items
Suitcases
Small Bags

£15.00

Band B

Clothing Items
ID Cards
Keys
Memory Sticks
Wallets / Purses
Documents
Household
Goods
Posters
Shoes
Blueprints

£5.00

Band C

Scarves
Blankets
Glasses
Hats
Pillows
Umbrellas
Books
Education Materials

Additional Storage Charges There are additional storage charges to those listed above

All Items - Free for first 4 days, thereafter £2 per day

How LostProperty.org Works?

First, Register your Item Lost online

To be reunited with your item you must Register your Item Lost . It's quick and easy. Once submitted the matching and repatriation process can begin.

Reuniting you with your item.
How long could it take?

Please allow the following estimated times for re-unification with your item

Station/Train: from 2 hours to 2 weeks*
Airport/Airline: from 2 hours to 5-6 days*

*These are estimated times only. During busy periods it could take longer for your item to reach us.
The time a found item takes to reach us is not fixed, varies considerably and is dependent on how quickly the item is handed in.

If a match is established

Should a possible match be found a Lost Property Officer will be in touch using the details provided in the online form submitted.

Please note we will only be in touch when we have a potential item match. If we have not yet been in touch, we do not yet have a potential match to your registered lost item.

Convenient Return Options

We can arrange for your item to be delivered to your home / office by carrier. If you prefer you can collect direct from the Lost Property office where your item is stored.

Once a match has been established and your ownership verified a Lost Property Item Management Charge is payable before your item can be collected or returned by carrier.

Complete online form to
begin re-uniting process