Confirmation - Your item has been registered as Lost
Thank you.
Your item has now been registered as lost on the LostProperty.org database.
The Manchester Airport Lost Property Team have been emailed your registered lost item record and will be in touch if and when a potential match alert is issued by our system. See below for further detail on the estimated time it could take to re-unite you with your item.
Please await further contact from the Manchester Airport Lost Property Team.
You have accepted the following:
-
I accept the Terms & Conditions of Service. I agree as per the Terms & Conditions that in the event my registered lost item is located and matched a Lost Property Item Management Charge is payable to release my item.
- I accept that I will NOT be contacted UNLESS there is a potential match for my item. If I am not contacted this means there are no potential matches for my registered lost item.
- Furthermore, I understand that not all found items are handed in to LostProperty.org offices and that if the item is not handed in LostProperty.org cannot assist.
Please note:
Not all lost items are found.
Furthermore not all lost items are found and then handed into our lost property offices.
We always do our best to re-unite passengers with their lost items but our ability to do so is dependent on factors outside our control:
(a) the item being found
(b) the found item being handed in
(c) the time it takes for the finder to get the found item to us.
If the item does not reach us we will not be able to assist.
Re-uniting you with your Lost Item. How long will it take?
Please allow the following estimated times for re-unification with your item.
Items lost at an Airport or on an Airline: from 24 hours to 5-6 days*
*These are estimated times only. During busy periods it could take longer for your item to reach us.
The time a found item takes to reach us is not fixed, varies considerably and is dependent on how quickly the item is found and
handed in by 3rd parties. It will take time for lost items to be found, handed in and then to reach us. Once received the found
item needs to be sorted and logged on our 'Found Items' database according to the items specific characteristics.
What happens next?
We will attempt to match your registered Lost Item record with property that has been found and handed in to the Lost
Property / Lost & Found Office. Our database will flag possible matches, and as soon as we have a potential match one of our
lost property officers will get in touch via email.
Please note we will ONLY be in touch if we have a potential item match. If we have not yet been in touch, we do not yet have a potential match to your registered lost item.
Convenient Return Options
Once a match has been established and your ownership verified a 'Lost Property Item Management Charge' is payable before your item can be released. You can pay online or in-store. We offer a range of Return Services for your convenience. We can deliver your item to your home / office by carrier (an additional delivery charge will be payable) or you can collect your item in-store.
Please also be aware that parcels containing alcohol may be subject to country-specific restrictions and high rates of duty and excise can apply.
Finally, In addition to current prohibited items, we cannot accept foodstuffs to any EU country.
LostProperty.org are not responsible for any charges that destination customs apply to parcel.
Destination customs charges, if incurred, are the customers responsibility only.
If you prefer a nominated person can also collect on your behalf. The nominated person will need to provide the Lost Item reference number together with photographic ID / proof of identity for both themselves and the claimant. A letter authorising the collection, signed by the claimant must be presented and Lost Property Item Management Charge paid before the item can be released.
Our Manchester Airport Lost Property / Lost & Found Service Coverage:
We ONLY provide Lost & Found services for items lost on:
- Manchester Airport concourses
- Items left in the aircraft cabin for flights that are INBOUND to Manchester Airport only.
For losses on OUTBOUND flights, please contact your airline at the destination airport
Did you lose your item on the plane?
If your item or luggage was left on the plane, we recommend that you also contact your airline or their baggage handling agent direct to maximise the chances of your item being located:
| Airline | Handling Agent | Contact Number* |
|---|---|---|
| Aer Lingus | Menzies | +44 (0) 330 660 0814 |
| Air France | Menzies | +44 (0) 113 396 8021 |
| Air Malta | Swissport | +44 (0) 161 425 0222 |
| Air Transat | Swissport | +44 (0) 161 425 0222 |
| American Airlines | AA | +44 (0) 800 535 5225 |
| Aurigny Air Services | Menzies | +44 (0) 330 660 0814 |
| Austrian Airlines | Swissport | +44 (0) 161 425 0222 |
| British Airways | Menzies | +44 (0) 344 493 0785 |
| Cathay Pacific | Dnata | +44 (0) 344 800 6529 |
| Delta Airlines | Swissport | +44 (0) 161 425 0222 |
| Easyjet | Menzies | +44 (0) 330 660 0814 |
| Emirates | Dnata | +44 (0) 344 800 6529 |
| Ethiopian Airlines | Swissport | +44 (0) 161 425 0222 |
| Etihad | Swissport | +44 (0) 161 425 0222 |
| Finnair | Swissport | +44 (0) 161 425 0222 |
| Flybe | Airline Services | +44 (0) 330 660 0814 |
| Iberia Express | Menzies | +44 (0) 344 493 0785 |
| Jet Airways | Premier Handling | +44 (0) 803 924 3333 |
| Jet2 | Jet2 | +44 (0) 330 660 0815 |
| KLM | Menzies | +44 (0) 113 396 8021 |
| Logan Air | Premier Handling | +44 (0) 161 425 0222 |
| Lufthansa | Dnata | +44 (0) 371 945 9124 |
| Oman Air | Swissport | +44 (0) 161 425 0222 |
| Pakistan | Swissport | +44 (0) 161 425 0222 |
| Pegasus | Swissport | +44 (0) 161 425 0222 |
| Qatar | Swissport | +44 (0) 161 425 0222 |
| Royal Air Maroc | Swissport | +44 (0) 161 425 0222 |
| Ryanair | Swissport | +44 (0) 161 425 0222 |
| SAS | Swissport | +44 (0) 161 425 0222 |
| Singapore | Swissport | +44 (0) 161 425 0222 |
| Swiss | Swissport | +44 (0) 161 425 0222 |
| Titan Airways | Premier Handling | +44 (0) 161 425 0222 |
| TUI | Swissport | +44 (0) 161 425 0222 |
| Turkish Airlines | Swissport | +44 (0) 161 425 0222 |
| United Airlines | Swissport | +44 (0) 161 425 0222 |
| Virgin | Swissport | +44 (0) 844 209 7304 |
| Vueling Airlines | Menzies | +44 (0) 344 493 0785 |
*Please note LostProperty.org is not aware of the call charges for airlines / baggage handling agents so please contact them for the relevant charge.
We DO NOT handle the following airline luggage queries:
- Losses on outbound flights - please contact your airline at the destination airport.
- Airline Lost in Transit Baggage Claims – please contact your airline.
- Luggage has not Arrived at Baggage Reclaim – please contact your airline.
- Damaged Luggage - please contact your airline direct.
Please note that LostProperty.org will not be able to assist with the above airline luggage queries. Please contact your airline if you have experienced any of the above issues.
Confirmation - Your item has been registered as Lost
Thank you.
Your item has now been registered as lost on the LostProperty.org database.
The Budapest Airport Lost Property Team have been emailed your registered lost item record and will be in touch if and when a potential match alert is issued by our system. See below for further detail on the estimated time it could take to re-unite you with your item.
Please await further contact from the Budapest Airport Lost Property Team.
You have accepted the following:
-
I accept the Terms & Conditions of Service. I agree as per the Terms & Conditions that in the event my registered lost item is located and matched a Lost Property Item Management Charge is payable to release my item.
- I accept that I will NOT be contacted UNLESS there is a potential match for my item. If I am not contacted this means there are no potential matches for my registered lost item.
- Furthermore, I understand that not all found items are handed in to LostProperty.org offices and that if the item is not handed in LostProperty.org cannot assist.
Please note:
Not all lost items are found.
Furthermore not all lost items are found and then handed into our lost property offices.
We always do our best to re-unite passengers with their lost items but our ability to do so is dependent on factors outside our control:
(a) the item being found
(b) the found item being handed in
(c) the time it takes for the finder to get the found item to us.
If the item does not reach us we will not be able to assist.
Re-uniting you with your Lost Item. How long will it take?
Please allow the following estimated times for re-unification with your item.
Items lost at an Airport or on an Airline: from 24 hours to 5-6 days*
*These are estimated times only. During busy periods it could take longer for your item to reach us.
The time a found item takes to reach us is not fixed, varies considerably and is dependent on how quickly the item is found and
handed in by 3rd parties. It will take time for lost items to be found, handed in and then to reach us. Once received the found
item needs to be sorted and logged on our 'Found Items' database according to the items specific characteristics.
What happens next?
We will attempt to match your registered Lost Item record with property that has been found and handed in to the Lost
Property / Lost & Found Office. Our database will flag possible matches, and as soon as we have a potential match one of our
lost property officers will get in touch via email.
Please note we will ONLY be in touch if we have a potential item match. If we have not yet been in touch, we do not yet have a potential match to your registered lost item.
Convenient Return Options
Once a match has been established and your ownership verified a 'Lost Property Item Management Charge' is payable before your item can be released. You can pay online or in-store. We offer a range of Return Services for your convenience. We can deliver your item to your home / office by carrier (an additional delivery charge will be payable) or you can collect your item in-store.
If you prefer a nominated person can also collect on your behalf. The nominated person will need to provide the Lost Item reference number together with photographic ID / proof of identity for both themselves and the claimant. A letter authorising the collection, signed by the claimant must be presented and Lost Property Item Management Charge paid before the item can be released.
Our Budapest Airport Lost Property / Lost & Found Service Coverage:
We ONLY provide Lost & Found services for items lost on:
- Budapest Airport concourses
For items that are lost in aircraft for flights INBOUND to Budapest Airport please contact your airline or your airline's handling agent directly via the list below.
For items lost on OUTBOUND flights, please contact you airline at the destination airport.
Did you lose your item on the plane?
We do not handle items lost on the plane. If you have lost an item on the plane please contact your airline or their handling agent direct about your lost item.
| Airlines | Airlines Handling Agent's Contact Details |
|---|---|
| Air France, Air France HOP, Egyptair, Emirates, Finnair, Hungarian Air Force, KLM, KLM Cityhopper, Rossiya Airlines |
Airport Service Budapest as.lostandfound@asaviation.hu T2A +36-1-296-7690 T2B +36-1-296-7473 |
| Aegean Airlines, Aerosvit Ukranian Airlines, Air Malta, airBaltic, airberlin, Alitalia, Austrian Airlines, British Airways, El Al Israel Airlines, Lufthansa, Moldavian Airlines, Qatar Airways, Ryanair, Smart Wings, Swiss International Airlines, TAP Portugal Airlines, Tarom Romanian Air Transport, Turkish Airlines |
Celebi GH
LL@celebiaviation.hu T2A +36-70-332-4007, +36-1 - 296-5317 T2B +36-70-332-4006, +36-1 - 296-5966 |
| Aer Lingus, Aeroflot Russian Airlines, Air Algerie, Belavia, Czech Airlines, EasyJet, EasyJet Europe, Easyjet Switzerland, Ellinair, Eurolot, Fleet Air, Germanwings, Hainan Airlines, Jet2.com, LOT Polish, Airlines, Nesma Airlines, Norwegian, Nouvelair, Primera Air, Small Planet, Airlines, Tailwind, Transavia, Tunisair, Ukraine International Airlines, Utair, Vueling, Wizz Air |
Menzies
bud.lostandfound@menziesaviation.com T2A +36-1 - 296-8315 T2B +36-1 - 296-8399 |
| Austrian |
https://mybag.aero/baggage/#/austrian/en-gb/delayed/ticket-details/login
https://www.bud.hu/file/documents/5/5700/lostfound_lufthansa_group.pdf |
| British Airways |
https://www.britishairways.com/travel/your-missing-baggage/public/en_gb#/report-missing-baggage
https://www.bud.hu/file/documents/5/5699/lost_luggage_britisha.pdf |
| Brussels Airlines | https://mybag.aero/baggage/#/brusselsairlines/en-gb/main-menu |
| Eurowings | https://mybag.aero/baggage/#/eurowings/en-gb/create-report |
| Lufthansa |
https://mybag.aero/baggage/#/lufthansa/en-gb/delayed/ticket-details/login
https://www.bud.hu/file/documents/5/5700/lostfound_lufthansa_group.pdf |
| Swiss |
https://mybag.aero/baggage/#/swiss/en-gb/delayed/ticket-details/login
https://www.bud.hu/file/documents/5/5700/lostfound_lufthansa_group.pdf |
*Please note LostProperty.org is not aware of the call charges for airlines / baggage handling agents so please contact them for the relevant charge.
We DO NOT handle the following airline luggage queries:
- Losses on outbound flights - please contact your airline at the destination airport.
- Airline Lost in Transit Baggage Claims – please contact your airline.
- Luggage has not Arrived at Baggage Reclaim – please contact your airline.
- Damaged Luggage - please contact your airline direct.
Please note that LostProperty.org will not be able to assist with the above airline luggage queries. Please contact your airline if you have experienced any of the above issues.
Confirmation - Your item has been registered as Lost
Thank you.
Your item has now been registered as lost on the LostProperty.org database.
The Glasgow Airport Lost Property Team have been emailed your registered lost item record and will be in touch if and when a potential match alert is issued by our system. See below for further detail on the estimated time it could take to re-unite you with your item.
Please await further contact from the Glasgow Airport Lost Property Team.
You have accepted the following:
-
I accept the Terms & Conditions of Service. I agree as per the Terms & Conditions that in the event my registered lost item is located and matched a Lost Property Item Management Charge is payable to release my item.
- I accept that I will NOT be contacted UNLESS there is a potential match for my item. If I am not contacted this means there are no potential matches for my registered lost item.
- Furthermore, I understand that not all found items are handed in to LostProperty.org offices and that if the item is not handed in LostProperty.org cannot assist.
Please note:
Not all lost items are found.
Furthermore not all lost items are found and then handed into our lost property offices.
We always do our best to re-unite passengers with their lost items but our ability to do so is dependent on factors outside our control:
(a) the item being found
(b) the found item being handed in
(c) the time it takes for the finder to get the found item to us.
If the item does not reach us we will not be able to assist.
Re-uniting you with your Lost Item. How long will it take?
Please allow the following estimated times for re-unification with your item.
Items lost at an Airport or on an Airline: from 24 hours to 5-6 days*
*These are estimated times only. During busy periods it could take longer for your item to reach us.
The time a found item takes to reach us is not fixed, varies considerably and is dependent on how quickly the item is found and
handed in by 3rd parties. It will take time for lost items to be found, handed in and then to reach us. Once received the found
item needs to be sorted and logged on our 'Found Items' database according to the items specific characteristics.
What happens next?
We will attempt to match your registered Lost Item record with property that has been found and handed in to the Lost
Property / Lost & Found Office. Our database will flag possible matches, and as soon as we have a potential match one of our
lost property officers will get in touch via email.
Please note we will ONLY be in touch if we have a potential item match. If we have not yet been in touch, we do not yet have a potential match to your registered lost item.
Convenient Return Options
Once a match has been established and your ownership verified a 'Lost Property Item Management Charge' is payable before your item can be released. You can pay online or in-store. We offer a range of Return Services for your convenience. We can deliver your item to your home / office by carrier (an additional delivery charge will be payable) or you can collect your item in-store.
Please also be aware that parcels containing alcohol may be subject to country-specific restrictions and high rates of duty and excise can apply.
Finally, In addition to current prohibited items, we cannot accept foodstuffs to any EU country.
LostProperty.org are not responsible for any charges that destination customs apply to parcel.
Destination customs charges, if incurred, are the customers responsibility only.
If you prefer a nominated person can also collect on your behalf. The nominated person will need to provide the Lost Item reference number together with photographic ID / proof of identity for both themselves and the claimant. A letter authorising the collection, signed by the claimant must be presented and Lost Property Item Management Charge paid before the item can be released.
Our Glasgow Airport Lost Property / Lost & Found Service Coverage:
We ONLY provide Lost & Found services for items lost on:
- Glasgow Airport concourses
- Items left in the aircraft cabin for flights that are INBOUND to Glasgow Airport only.
For losses on OUTBOUND flights, please contact your airline at the destination airport
Did you lose your item on the plane?
If your item or luggage was left on the plane, we recommend that you also contact your airline or their baggage handling agent direct to maximise the chances of your item being located:
We DO NOT handle the following airline luggage queries:
- Losses on outbound flights - please contact your airline at the destination airport.
- Airline Lost in Transit Baggage Claims – please contact your airline.
- Luggage has not Arrived at Baggage Reclaim – please contact your airline.
- Damaged Luggage - please contact your airline direct.
Please note that LostProperty.org will not be able to assist with the above airline luggage queries. Please contact your airline if you have experienced any of the above issues.
Confirmation - Your item has been registered as Lost
Thank you.
Your item has now been registered as lost on the LostProperty.org database.
The Helsinki Airport Lost Property Team have been emailed your registered lost item record and will be in touch if and when a potential match alert is issued by our system. See below for further detail on the estimated time it could take to re-unite you with your item.
Please await further contact from the Helsinki Airport Lost Property Team.
You have accepted the following:
-
I accept the Terms & Conditions of Service. I agree as per the Terms & Conditions that in the event my registered lost item is located and matched a Lost Property Item Management Charge is payable to release my item.
- I accept that I will NOT be contacted UNLESS there is a potential match for my item. If I am not contacted this means there are no potential matches for my registered lost item.
- Furthermore, I understand that not all found items are handed in to LostProperty.org offices and that if the item is not handed in LostProperty.org cannot assist.
Please note:
Not all lost items are found.
Furthermore not all lost items are found and then handed into our lost property offices.
We always do our best to re-unite passengers with their lost items but our ability to do so is dependent on factors outside our control:
(a) the item being found
(b) the found item being handed in
(c) the time it takes for the finder to get the found item to us.
If the item does not reach us we will not be able to assist.
Re-uniting you with your Lost Item. How long will it take?
Please allow the following estimated times for re-unification with your item.
Items lost at an Airport or on an Airline: from 24 hours to 5-6 days*
*These are estimated times only. During busy periods it could take longer for your item to reach us.
The time a found item takes to reach us is not fixed, varies considerably and is dependent on how quickly the item is found and
handed in by 3rd parties. It will take time for lost items to be found, handed in and then to reach us. Once received the found
item needs to be sorted and logged on our 'Found Items' database according to the items specific characteristics.
What happens next?
We will attempt to match your registered Lost Item record with property that has been found and handed in to the Lost
Property / Lost & Found Office. Our database will flag possible matches, and as soon as we have a potential match one of our
lost property officers will get in touch via email.
Please note we will ONLY be in touch if we have a potential item match. If we have not yet been in touch, we do not yet have a potential match to your registered lost item.
Convenient Return Options
Once a match has been established and your ownership verified a 'Lost Property Item Management Charge' is payable before your item can be released. You can pay online or in-store. We offer a range of Return Services for your convenience. We can deliver your item to your home / office by carrier (an additional delivery charge will be payable) or you can collect your item in-store.
If you prefer a nominated person can also collect on your behalf. The nominated person will need to provide the Lost Item reference number together with photographic ID / proof of identity for both themselves and the claimant. A letter authorising the collection, signed by the claimant must be presented and Lost Property Item Management Charge paid before the item can be released.
Our Helsinki Airport Lost Property / Lost & Found Service Coverage:
We ONLY provide Lost & Found services for items lost on:
- Helsinki Airport concourses
- Items left in the aircraft cabin for flights that are INBOUND to Helsinki Airport only.
- Specific Finavia bus transfer routes
For items lost on OUTBOUND flights, please contact you airline at the destination airport.
We DO NOT handle the following airline luggage queries:
- Losses on outbound flights - please contact your airline at the destination airport.
- Airline Lost in Transit Baggage Claims – please contact your airline.
- Luggage has not Arrived at Baggage Reclaim – please contact your airline.
- Damaged Luggage - please contact your airline direct.
Please note that LostProperty.org will not be able to assist with the above airline luggage queries. Please contact your airline if you have experienced any of the above issues.
Confirmation - Your item has been registered as Lost
Thank you.
Your item has now been registered as lost on the LostProperty.org database.
The Gatwick Airport Lost Property Team have been emailed your registered lost item record and will be in touch if and when a potential match alert is issued by our system. See below for further detail on the estimated time it could take to re-unite you with your item.
Please await further contact from the Gatwick Airport Lost Property Team.
You have accepted the following:
-
I accept the Terms & Conditions of Service. I agree as per the Terms & Conditions that in the event my registered lost item is located and matched a Lost Property Item Management Charge is payable to release my item.
- I accept that I will NOT be contacted UNLESS there is a potential match for my item. If I am not contacted this means there are no potential matches for my registered lost item.
- Furthermore, I understand that not all found items are handed in to LostProperty.org offices and that if the item is not handed in LostProperty.org cannot assist.
Please note:
Not all lost items are found.
Furthermore not all lost items are found and then handed into our lost property offices.
We always do our best to re-unite passengers with their lost items but our ability to do so is dependent on factors outside our control:
(a) the item being found
(b) the found item being handed in
(c) the time it takes for the finder to get the found item to us.
If the item does not reach us we will not be able to assist.
Re-uniting you with your Lost Item. How long will it take?
Please allow the following estimated times for re-unification with your item.
Items lost at an Airport or on an Airline: from 24 hours to 5-6 days*
*These are estimated times only. During busy periods it could take longer for your item to reach us.
The time a found item takes to reach us is not fixed, varies considerably and is dependent on how quickly the item is found and
handed in by 3rd parties. It will take time for lost items to be found, handed in and then to reach us. Once received the found
item needs to be sorted and logged on our 'Found Items' database according to the items specific characteristics.
What happens next?
We will attempt to match your registered Lost Item record with property that has been found and handed in to the Lost
Property / Lost & Found Office. Our database will flag possible matches, and as soon as we have a potential match one of our
lost property officers will get in touch via email.
Please note we will ONLY be in touch if we have a potential item match. If we have not yet been in touch, we do not yet have a potential match to your registered lost item.
Convenient Return Options
Once a match has been established and your ownership verified a 'Lost Property Item Management Charge' is payable before your item can be released. You can pay online or in-store. We offer a range of Return Services for your convenience. We can deliver your item to your home / office by carrier (an additional delivery charge will be payable) or you can collect your item in-store.
Please also be aware that parcels containing alcohol may be subject to country-specific restrictions and high rates of duty and excise can apply.
Finally, In addition to current prohibited items, we cannot accept foodstuffs to any EU country.
LostProperty.org are not responsible for any charges that destination customs apply to parcel.
Destination customs charges, if incurred, are the customers responsibility only.
If you prefer a nominated person can also collect on your behalf. The nominated person will need to provide the Lost Item reference number together with photographic ID / proof of identity for both themselves and the claimant. A letter authorising the collection, signed by the claimant must be presented and Lost Property Item Management Charge paid before the item can be released.
Our Gatwick Airport Lost Property / Lost & Found Service Coverage:
We ONLY provide Lost & Found services for items lost on:
- London Gatwick Airport concourses
- Items left in the aircraft cabin for Ascend Airways, Aegean Airlines (Winter Only), Air Albania, Air Baltic, Air India, Air Transat, Albastar, Atlantic Airways (Winter Only), Azores Airlines, British Airways, Croatia Airlines (Summer Only), Fly Erbil, Gulf Air, Iberia, KM Malta, JetBlue, Lufthansa, Norse, Singapore Airlines, Sky Alps, Swiss Airlines, Titan, TUI Airways, Volotea and Vueling flights that are INBOUND to London Gatwick Airport only.
For losses on OUTBOUND flights, please contact your airline at the destination airport
Airlines & Transport Providers we DO NOT handle Lost Property enquiries for
Airlines
We DO NOT handle lost property for any other airlines apart from Ascend Airways, Aegean Airlines (Winter Only), Air Albania, Air Baltic, Air India, Air Transat, Albastar, Atlantic Airways (Winter Only), Azores Airlines, British Airways, Croatia Airlines (Summer Only), Fly Erbil, Gulf Air, Iberia, KM Malta, JetBlue, Lufthansa, Norse, Singapore Airlines, Sky Alps, Swiss Airlines, Titan, TUI Airways, Volotea and Vueling airlines. You can find a list of lost property providers for other airlines on the London Gatwick website at https://www.gatwickairport.com/passenger-guides/lost-property.html.
For losses on OUTBOUND flights, please contact your airline at the destination airport
London Transport providers:
We DO NOT handle lost property for following transport operators
- The Underground
- London Buses
- Coaches
- Taxis (other than Gatwick Airport Cars)
For items lost on any of the above transport operators please contact TFL - Transport for London
We DO NOT handle the following airline luggage queries:
- Losses on outbound flights - please contact your airline at the destination airport
- Airline Lost in Transit Baggage Claims – please contact your airline
- Luggage has not Arrived at Baggage Reclaim – please contact your airline
- Damaged Luggage - please contact your airline
Please note that LostProperty.org will not be able to assist with the above airline luggage queries.
Please contact your airline if you have experienced any of the above issues.
Confirmation - Your item has been registered as Lost
Thank you.
Your item has now been registered as lost on the LostProperty.org database.
The Stansted Airport Lost Property Team have been emailed your registered lost item record and will be in touch if and when a potential match alert is issued by our system. See below for further detail on the estimated time it could take to re-unite you with your item.
Please await further contact from the Stansted Airport Lost Property Team.
You have accepted the following:
-
I accept the Terms & Conditions of Service. I agree as per the Terms & Conditions that in the event my registered lost item is located and matched a Lost Property Item Management Charge is payable to release my item.
- I accept that I will NOT be contacted UNLESS there is a potential match for my item. If I am not contacted this means there are no potential matches for my registered lost item.
- Furthermore, I understand that not all found items are handed in to LostProperty.org offices and that if the item is not handed in LostProperty.org cannot assist.
Please note:
Not all lost items are found.
Furthermore not all lost items are found and then handed into our lost property offices.
We always do our best to re-unite passengers with their lost items but our ability to do so is dependent on factors outside our control:
(a) the item being found
(b) the found item being handed in
(c) the time it takes for the finder to get the found item to us.
If the item does not reach us we will not be able to assist.
Re-uniting you with your Lost Item. How long will it take?
Please allow the following estimated times for re-unification with your item.
Items lost at an Airport or on an Airline: from 24 hours to 5-6 days*
*These are estimated times only. During busy periods it could take longer for your item to reach us.
The time a found item takes to reach us is not fixed, varies considerably and is dependent on how quickly the item is found and
handed in by 3rd parties. It will take time for lost items to be found, handed in and then to reach us. Once received the found
item needs to be sorted and logged on our 'Found Items' database according to the items specific characteristics.
What happens next?
We will attempt to match your registered Lost Item record with property that has been found and handed in to the Lost
Property / Lost & Found Office. Our database will flag possible matches, and as soon as we have a potential match one of our
lost property officers will get in touch via email.
Please note we will ONLY be in touch if we have a potential item match. If we have not yet been in touch, we do not yet have a potential match to your registered lost item.
Convenient Return Options
Once a match has been established and your ownership verified a 'Lost Property Item Management Charge' is payable before your item can be released. You can pay online or in-store. We offer a range of Return Services for your convenience. We can deliver your item to your home / office by carrier (an additional delivery charge will be payable) or you can collect your item in-store.
Please also be aware that parcels containing alcohol may be subject to country-specific restrictions and high rates of duty and excise can apply.
Finally, In addition to current prohibited items, we cannot accept foodstuffs to any EU country.
LostProperty.org are not responsible for any charges that destination customs apply to parcel.
Destination customs charges, if incurred, are the customers responsibility only.
If you prefer a nominated person can also collect on your behalf. The nominated person will need to provide the Lost Item reference number together with photographic ID / proof of identity for both themselves and the claimant. A letter authorising the collection, signed by the claimant must be presented and Lost Property Item Management Charge paid before the item can be released.
Our Stansted Airport Lost Property / Lost & Found Service Coverage:
We ONLY provide Lost & Found services for items lost on:
- Stansted Airport concourses
- Items left in the aircraft cabin for flights that are INBOUND to Stansted Airport only
For losses on OUTBOUND flights, please contact your airline at the destination airport
Did you lose your item on the plane?
If your item or luggage was left in the cabin area of the plane for one of the following airlines, please contact your airline or their baggage handling agent direct:
| Airline | Handling Agent | Contact Number* |
|---|---|---|
| Ryanair | First Flight Forwarders | +44 (0) 1279 810014, lostproperty@1stflight.co.uk |
| Pegasus | First Flight Forwarders | +44 (0) 1279 810014, lostproperty@1stflight.co.uk |
| Thomas Cook | First Flight Forwarders | +44 (0) 1279 810014, lostproperty@1stflight.co.uk |
| TUI | First Flight Forwarders | +44 (0) 1279 810014, lostproperty@1stflight.co.uk |
| Flybe | First Flight Forwarders | +44 (0) 1279 810014, lostproperty@1stflight.co.uk |
LostProperty.org DOES NOT handle the following airline luggage queries:
- Losses on Outbound Flights - please contact your airline at the destination airport.
- Airline Lost in Transit Baggage Claims – please contact your airline.
- Luggage has not Arrived at Baggage Reclaim – please contact your airline.
- Damaged Luggage - please contact your airline direct.
Please note that LostProperty.org will not be able to assist with the above airline luggage queries.
Please contact your airline if you have experienced any of the above issues.
Confirmation - Your item has been registered as Lost
Thank you.
Your item has now been registered as lost on the LostProperty.org database.
The Lost Property Team have been emailed your registered lost item record and will be in touch if and when a potential match alert is issued by our system. See below for further detail on the estimated time it could take to re-unite you with your item.
Please await further contact from the Lost Property Team.
You have accepted the following:
-
I accept the Terms & Conditions of Service. I agree as per the Terms & Conditions that in the event my registered lost item is located and matched a Lost Property Item Management Charge is payable to release my item.
- I accept that I will NOT be contacted UNLESS there is a potential match for my item. If I am not contacted this means there are no potential matches for my registered lost item.
- Furthermore, I understand that not all found items are handed in to LostProperty.org offices and that if the item is not handed in LostProperty.org cannot assist.
Please note:
Not all lost items are found.
Furthermore not all lost items are found and then handed into our lost property offices.
We always do our best to re-unite passengers with their lost items but our ability to do so is dependent on factors outside our control:
(a) the item being found
(b) the found item being handed in
(c) the time it takes for the finder to get the found item to us.
If the item does not reach us we will not be able to assist.
Re-uniting you with your Lost Item. How long will it take?
Please allow the following estimated times for re-unification with your item.
Items lost at a Station / On a Train: from 24 hours to 2 weeks*
*These are estimated times only. During busy periods it could take longer for your item to reach us.
The time a found item takes to reach us is not fixed, varies considerably and is dependent on how quickly the item is found and handed in by 3rd parties.
What happens next?
We will attempt to match your registered Lost Item record with property that has been found and handed in to the Lost
Property / Lost & Found Office. Our database will flag possible matches, and as soon as we have a potential match one of our
lost property officers will get in touch via email.
Please note we will ONLY be in touch if we have a potential item match. If we have not yet been in touch, we do not yet have a potential match to your registered lost item.
Convenient Return Options
Once a match has been established and your ownership verified a 'Lost Property Item Management Charge' is payable before your item can be released. You can pay online or in-store. We offer a range of Return Services for your convenience. We can deliver your item to your home / office by carrier (an additional delivery charge will be payable) or you can collect your item in-store.
Please also be aware that parcels containing alcohol may be subject to country-specific restrictions and high rates of duty and excise can apply.
Finally, In addition to current prohibited items, we cannot accept foodstuffs to any EU country.
LostProperty.org are not responsible for any charges that destination customs apply to parcel.
Destination customs charges, if incurred, are the customers responsibility only.
If you prefer a nominated person can also collect on your behalf. The nominated person will need to provide the Lost Item reference number together with photographic ID / proof of identity for both themselves and the claimant. A letter authorising the collection, signed by the claimant must be presented and Lost Property Item Management Charge paid before the item can be released.
Our Station & Trainline Lost Property / Lost & Found Service Coverage:
We provide Lost Property services for certain Rail Stations and Trainline / Train Operators only:
Rail Station & Train Lost Property Services
Selected London Mainline Rail Stations:
Selected North England Mainline Rail Stations:
Selected Scottish Mainline Rail Stations:
Train Operators:
If you have not lost your items at one of the above listed Rail Stations or with the above Trainline / Train Operators we recommended that you contact the relevant Station / Train Operator as a priority and report your item as lost with them direct.
We do not provide Lost Property service for the London Underground. If you have lost an item on the London Underground, please contact TFL - Transport for London direct we will not be able to assist.
We are committed to re-uniting you with your item, but it might take a little time…!
Please rest assured that we do everything possible to match found items handed into our Lost Property / Lost and Found Office with lost items registered.
However please note the re-unification process will take some time and your patience is much appreciated as we cannot control whether your item is found and / or handed in, and also how quickly this occurs.
Sometimes it can take even longer than the estimated times provided for items to reach us. On occasion it can take up to a
week or more for items of lost property to reach the appropriate Lost Property Office as we are dependent on third parties to
pass items of lost property to us.
If we have a potential match we will be in touch via email.
Yours sincerely
Lost Property Team