Important Message

To support and protect our customers, communities and Lost Property family we are temporarily limiting our Lost Property service at Airports and UK Rail Stations.

Please note during this time of uncertainty it will take significantly longer for items to be repatriated with owners. We'd like to thank you, our customers, for your continued understanding and we hope to return to normal hours as soon as possible.

Convenient Lost Property Return Options

Our aim is to return lost property to its rightful owner as quickly as possible. When a match has been made (and identity verified) we offer the below methods to return your lost property safely and securely.


By Carrier Delivery. Fast & Reliable An additional charge will be applied

1. Delivery by Carrier to your Home / Office

For an additional charge we can return your Lost Item to your preferred home or office address by carrier. The price of the delivery will be determined by the size and weight of your item when suitably packaged for transit. Our return by carrier delivery service is available to any UK or overseas address.

Payment is made securely online via our ePayment page. You can pay the Lost Property Item Management Charge and separate delivery charge in one transaction. The designated Lost Property Office will ask for the required proof of identity and ownership documents to be submitted via email.

Required for Return of Item by Carrier:

2. Collection by Claimant from Lost Property Office

Your Lost Property can be collected directly from the Lost Property Office where it is being stored. To ensure that we always return lost property to its rightful owner we require the claimant provides their Lost Item reference number as well as proof of identity in the form of photographic ID such as passport, driving licence or official company ID.

We may ask additional questions in order to establish proof of ownership (especially where high value items are involved) so if you have any receipts or photographs that will help us to identify you as the owner please bring them with you. The Lost Property Item Management Charge is payable in advance of the item being collected. This charge can be paid in-store or online in advance.

Required for Return of Item:

3. Collection by nominated person from Lost Property Office

You can also arrange for a nominated person to pick up your lost property on your behalf. The nominated person will need to provide the Lost Item reference number together with proof of identity for both themselves and the claimant. A letter authorising the collection, signed by the claimant must be provided.

The claimant or nominated person will need to pay the Lost Property Item Management Charge in full before the item can be collected.

Required for Return of Item:

Lost Property Office Locations

You can collect your lost property item from Lost Property / Lost & Found Office in-person.


Stations

Important Message
Due to the current situation we are operating a restricted Lost Proprerty Service at all locations. Please visit our location pages to see opening hours during this period.

Victoria Station

Important Message
Due to the current situation we are operating a restricted Lost Proprerty Service at all locations. Please visit our location pages to see opening hours during this period.

Charing Cross Station

Important Message
Due to the current situation we are operating a restricted Lost Proprerty Service at all locations. Please visit our location pages to see opening hours during this period.

Euston Station

Important Message
Due to the current situation we are operating a restricted Lost Proprerty Service at all locations. Please visit our location pages to see opening hours during this period.

Kings Cross Station

Important Message
Due to the current situation we are operating a restricted Lost Proprerty Service at all locations. Please visit our location pages to see opening hours during this period.

Liverpool Street Station

Important Message
Due to the current situation we are operating a restricted Lost Proprerty Service at all locations. Please visit our location pages to see opening hours during this period.

London Bridge Station

Important Message
Due to the current situation we are operating a restricted Lost Proprerty Service at all locations. Please visit our location pages to see opening hours during this period.

Paddington Station

Important Message
Due to the current situation we are operating a restricted Lost Proprerty Service at all locations. Please visit our location pages to see opening hours during this period.

St Pancras International

Important Message
Due to the current situation we are operating a restricted Lost Proprerty Service at all locations. Please visit our location pages to see opening hours during this period.

Birmingham New Street Station

Important Message
Due to the current situation we are operating a restricted Lost Proprerty Service at all locations. Please visit our location pages to see opening hours during this period.

Leeds Station

Important Message
Due to the current situation we are operating a restricted Lost Proprerty Service at all locations. Please visit our location pages to see opening hours during this period.

Liverpool Lime Street Station

Important Message
Due to the current situation we are operating a restricted Lost Proprerty Service at all locations. Please visit our location pages to see opening hours during this period.

Manchester Piccadilly Station

Important Message
Due to the current situation we are operating a restricted Lost Proprerty Service at all locations. Please visit our location pages to see opening hours during this period.

Edinburgh Waverley Station

Important Message
Due to the current situation we are operating a restricted Lost Proprerty Service at all locations. Please visit our location pages to see opening hours during this period.

Glasgow Central Station

Airports

Important Message
Due to the current situation we are operating a restricted Lost Proprerty Service at all locations. Please visit our location pages to see opening hours during this period.

Gatwick Airport

Important Message
Due to the current situation we are operating a restricted Lost Proprerty Service at all locations. Please visit our location pages to see opening hours during this period.

Luton Airport

Important Message
Due to the current situation we are operating a restricted Lost Proprerty Service at all locations. Please visit our location pages to see opening hours during this period.

Stansted Airport

Important Message
Due to the current situation we are operating a restricted Lost Proprerty Service at all locations. Please visit our location pages to see opening hours during this period.

Manchester Airport

Important Message
Due to the current situation we are operating a restricted Lost Proprerty Service at all locations. Please visit our location pages to see opening hours during this period.

Dublin Airport

Car Park Atrium

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begin re-uniting process