Lost Property Return

Thanks to the vigilance of our airport, airline and rail clients, and the sophistication of our state-of-the-art systems, the odds of finding lost property have never been better.

Our aim is to return lost property to its rightful owner as quickly as possible and with the minimum of fuss and inconvenience. With this in mind, we have three simple systems in place to return lost property securely and safely:


1. Delivery by Courier

If you are unable or unwilling to travel to collect your lost property we would be more than happy to return lost property to you by courier. Whether you are just down the road or have travelled overseas, we are able to forward lost property directly to your door. Choose from standard or next-business-day delivery and this, along with the weight of the items we’re sending to you and the destination, will determine the overall cost of this option. This can all be arranged and paid for safely and securely online. We will of course also require you to provide us with the same forms of ID that you would if you were collecting your belongings in person. This can be done by sending scanned copies by email and, only once we are satisfied that that you are who you say you are and that the items are in fact yours, will we release the lost property via courier.

Required for Return of Item:

2. Collection by Claimant

We are able to return lost property to you from the Lost & Found Office that is closest to where your belongings were found. To ensure that we always return lost property to its rightful owner we require a claimant to provide their Lost Item reference number as well as proof of identity in the form of photographic ID (a passport, driving licence or official company ID will be sufficient). Proof of ownership may be required, especially for high-value items, therefore we may ask some additional questions and if you have any receipts or photographs that will help us to identify you as the owner please do bring them along with you. A fee will be payable for the return of lost property, based on the size and weight of the item(s) that we have been storing for you.

Required for Return of Item:

3. Collection by Someone Else

You can arrange for someone else to pick up your lost property for you, but they will need to provide the Lost Item reference together with proof of identity for both themselves and the claimant. A letter authorising the collection, signed by the claimant must be provided. The person collecting will also need to pay the lost property fee in full before the item can be released.

Required for Return of Item:

Locations

If you have a question please get in touch below

Airports

Gatwick Airport

Ground Floor,
South Terminal
Gatwick Airport

Tel: 01293 226 720

Luton Airport

Left Luggage Office
Check-in concourse
Luton Airport

Tel: 01582 809 174

Stansted Airport

Main Terminal (Arrivals)
Stansted Airport

Tel: 0 3300 240 099

Manchester Airport

Terminal 1, Level 5 (Departures)
Terminal 2 (Departures)
Terminal 3, Level 3 (Departures)
Manchester Airport

Tel: 0 3300 240 088

Dublin Airport

Car Park Atrium
Main Concourse Ground Floor
Dublin Airport

Tel: +353 01 437 2311

Stations

Victoria Station

Platform 8,
Victoria Station

Tel: 0330 024 0215

Charing Cross Station

Main Concourse,
Charing Cross Station

Tel: 0330 024 0215

Euston Station

Main Concourse,
Platform 16-18,
Euston Station

Tel: 0330 024 0215

Kings Cross Station

Euston Road,
Kings Cross Station

Tel: 0330 024 0215

Liverpool Street Station

Platform 10,
Liverpool St Station

Tel: 0330 024 0215

Paddington Station

Platform 12,
Paddington Station

Tel: 0330 024 0215

St Pancras International

Main Concourse,
St Pancras Station

Tel: 0330 024 0215

Birmingham New Street Station

Station Forecourt,
Birmingham New St Station

Tel: 0330 024 0215

Leeds Station

Main Concourse,
Leeds Station

Tel: 0330 024 0215

Liverpool Lime Street Station

Main Concourse,
Liverpool Lime St Station

Tel: 0330 024 0215

Manchester Piccadilly Station

Platform 10,
Manchester Piccadilly Station

Tel: 0330 024 0215

Edinburgh Waverley Station

Platform 19,
Edinburgh Waverley Station

Tel: 0330 024 0215

Glasgow Central Station

Platform 1,
Glasgow Central Station

Tel: 0330 024 0215