Convenient Lost Property Return Options
Our aim is to return lost property to its rightful owner as quickly as possible. When a match has been made (and identity verified) we offer the below methods to return your lost property safely and securely.
1. Delivery by Carrier to your Home / Office
For an additional charge we can return your Lost Item to your preferred home or office address by carrier. The price of the delivery will be determined by the size and weight of your item when suitably packaged for transit. Our return by carrier delivery service is available to any UK, European or international address.
Payment is made securely online via our ePayment page. You can pay the Lost Property Item Management Charge and separate delivery charge in one transaction. The designated Lost Property Office will ask for the required proof of identity and ownership documents to be submitted via email.
Required for Return of Item by Carrier:
For items lost in the UK
From 1st July 2021, all shipments sent to EU countries and overseas are subject to customs clearance, even personal effects. Please also be aware that parcels containing alcohol may be subject to country-specific restrictions and high rates of duty and excise can apply. In addition to current prohibited items, we cannot accept foodstuffs to any EU country.
Parcels sent to the UK from EU countries will also be subject to customs clearance. This is applicable even to personal effects. We cannot accept parcels containing alcohol or foodstuffs for delivery into the UK.
For items lost in the EU
Items can be sent within EU without having to clear customs or requiring a customs invoice. To send items from the EU to the UK Mainland and Northern Ireland will require customs clearance, commercial invoice and appropriate customs documentation.
2. Collection by Claimant from Lost Property Office
Your Lost Property can be collected directly from the Lost Property Office where it is being stored. To ensure that we always return lost property to its rightful owner we require the claimant provides their Lost Item reference number as well as proof of identity in the form of photographic ID such as passport, driving licence or official company ID.
We may ask additional questions in order to establish proof of ownership (especially where high value items are involved) so if you have any receipts or photographs that will help us to identify you as the owner please bring them with you. The Lost Property Item Management Charge is payable in advance of the item being collected. This charge can be paid in-store or online in advance.
Required for Return of Item:
3. Collection by nominated person from Lost Property Office
You can also arrange for a nominated person to pick up your lost property on your behalf. The nominated person will need to provide the Lost Item reference number together with proof of identity for both themselves and the claimant. A letter authorising the collection, signed by the claimant must be provided.
The claimant or nominated person will need to pay the Lost Property Item Management Charge in full before the item can be collected.
Required for Return of Item: