How do I contact the Lost Property / Lost & Found Office?
For your convenience there are several ways for you to contact us:
Complete the Lost & Found Enquiry Form that you’ll find on this website. Provide us with all the information we’ll need to identify your item(s) and to show that you are the owner. Finding lost property with our systems is then simply a case of checking our database for your belongings.
IMPORTANT: In order to ensure the safe return of property to its rightful owner, we have a variety of stringent security measurements in place that allow us to detect fraudulent claims. The information gathered by our sophisticated systems will be shared with the police in the event that a fraudulent enquiry is identified.
Lost Item Enquiry
2. Come to us
If you would like to speak to someone face to face about finding lost property, you can always visit us at one of our Lost Property / Lost & Found Offices. A member of our staff will help you complete a Lost & Found Enquiry Form. Subject to the provision of identification, proof of ownership, and the payment of an appropriate fee, if your item is stored at that Lost Property Office, it is often possible to release your belongings immediately. Alternatively we may recommend our courier service to deliver your belongings once they are found.
3. Call us
If you would prefer to talk to an advisor, you can call a member of our dedicated customer service team. They will be able to help you choose the best option for retrieving your lost property, whether that is collecting the item from the Lost Property Office or having it sent to you directly by courier. Please see the Our locations page for the telephone numbers of our Lost Property Offices.