Contact Us

How do I contact the Lost Property / Lost & Found Office?
For your convenience there are several ways for you to contact us:

1. Online

Complete the Lost & Found Enquiry Form that you’ll find on this website. Provide us with all the information we’ll need to identify your item(s) and to show that you are the owner. Finding lost property with our systems is then simply a case of checking our database for your belongings.

IMPORTANT: In order to ensure the safe return of property to its rightful owner, we have a variety of stringent security measurements in place that allow us to detect fraudulent claims. The information gathered by our sophisticated systems will be shared with the police in the event that a fraudulent enquiry is identified.


Lost Item Enquiry

2. Come to us

If you would like to speak to someone face to face about finding lost property, you can always visit us at one of our Lost Property / Lost & Found Offices. A member of our staff will help you complete a Lost & Found Enquiry Form. Subject to the provision of identification, proof of ownership, and the payment of an appropriate fee, if your item is stored at that Lost Property Office, it is often possible to release your belongings immediately. Alternatively we may recommend our courier service to deliver your belongings once they are found.

3. Call us

If you would prefer to talk to an advisor, you can call a member of our dedicated customer service team. They will be able to help you choose the best option for retrieving your lost property, whether that is collecting the item from the Lost Property Office or having it sent to you directly by courier. Please see the Our locations page for the telephone numbers of our Lost Property Offices.

Locations

If you have a question please get in touch below

Airports

Gatwick Airport

Ground Floor,
South Terminal
Gatwick Airport

Tel: 01293 226 720

Luton Airport

Left Luggage Office
Check-in concourse
Luton Airport

Tel: 01582 809 174

Stansted Airport

Main Terminal (Arrivals)
Stansted Airport

Tel: 0 3300 240 099

Manchester Airport

Terminal 1, Level 5 (Departures)
Terminal 2 (Departures)
Terminal 3, Level 3 (Departures)
Manchester Airport

Tel: 0 3300 240 088

Dublin Airport

Car Park Atrium
Main Concourse Ground Floor
Dublin Airport

Tel: +353 01 437 2311

Stations

Victoria Station

Platform 8,
Victoria Station

Tel: 0330 024 0215

Charing Cross Station

Main Concourse,
Charing Cross Station

Tel: 0330 024 0215

Euston Station

Main Concourse,
Platform 16-18,
Euston Station

Tel: 0330 024 0215

Kings Cross Station

Euston Road,
Kings Cross Station

Tel: 0330 024 0215

Liverpool Street Station

Platform 10,
Liverpool St Station

Tel: 0330 024 0215

Paddington Station

Platform 12,
Paddington Station

Tel: 0330 024 0215

St Pancras International

Main Concourse,
St Pancras Station

Tel: 0330 024 0215

Birmingham New Street Station

Station Forecourt,
Birmingham New St Station

Tel: 0330 024 0215

Leeds Station

Main Concourse,
Leeds Station

Tel: 0330 024 0215

Liverpool Lime Street Station

Main Concourse,
Liverpool Lime St Station

Tel: 0330 024 0215

Manchester Piccadilly Station

Platform 10,
Manchester Piccadilly Station

Tel: 0330 024 0215

Edinburgh Waverley Station

Platform 19,
Edinburgh Waverley Station

Tel: 0330 024 0215

Glasgow Central Station

Platform 1,
Glasgow Central Station

Tel: 0330 024 0215