ABOUT US


Lost Property

LostProperty.org, operated by Excess Baggage Company, has been reuniting travellers with their lost property since 1997. The close relationships we have fostered with airports and airlines, railway stations and train operators, enable us to log items lost on board trains and inbound planes, and in stations
and at airport terminals so that they may be returned to their rightful owners as swiftly as possible.


Excess Baggage Company has been working to transport your belongings for over 25 years, managing in excess of 50,000 shipments to and from 300 countries annually. As the leading name in unaccompanied baggage shipping, Excess Baggage has gained an excellent reputation for high quality,
customer-led service.


Our sophisticated technology and dedicated conscientious staff are able to make the reclaiming of lost property as easy as possible for our clients. Our
unique system links a vast network of locations where lost property may be found and logged, creating a centralised database of items found across the country. Passengers searching for their misplaced items can log their enquiries online, allowing us to search for possible matches within our database. Our systems handle lost property at Manchester Airport, Network Rail stations and Westfield shopping centres. We also manage Gatwick Airport’s lost property and the lost property for South West Trains, and our network continues to grow.


Unfortunately, we are unable to deal with any luggage lost in transit; this is the responsibility of the airline you travel with. For claims of this nature, you should contact your airline directly.


Once found, claimed and verified, items can either be collected from one of our lost property desks or sent directly to the claimant. Our courier services enable us to reunite passengers with their property wherever they, or their lost property, may be. Regretfully, we cannot store lost items indefinitely; those that remain unclaimed for a lengthy period of time will be sold as part of our charity auction programme.


We all love to travel, but the inconvenience of losing your possessions can ruin your journey. Luckily, LostProperty.org can reunite you with your belongings at the click of a button.